Recovering from COVID-19

Loma Linda University Health has implemented a phased approach toward returning to normal patient activities.

Updated on August 25, 2020

Loma Linda University Health is committed to providing patients with exceptional care for any of their healthcare needs, especially as we navigate this challenging time together. Loma Linda University Health is gradually returning to normal patient activities through a phased approach, including procedures and both inpatient and outpatient surgeries.

While many healthcare visits may be managed through telehealth or video visits, we want to assure the community that we have implemented appropriate infection prevention policies and procedures that aim to minimize the spread of COVID-19 for our patients and staff so patients can feel safe in our care.

We have implemented the following measures to ensure we are providing our patients with the safe, quality care they deserve.

Screening and Safety

Loma Linda University Health has integrated CDC guidelines and San Bernardino County Department of Public Health recommendations for patients and employees. We have implemented the following:

·      Temperature checks and screening questionnaires are being administered at the entry points into all of our facilities.

·      We are limiting visitors in our hospitals and clinics.

·      All visitors and staff are required to wear masks.

·      Appropriate cleaning procedures in our facilities.

·      Our providers are prepared with the necessary personal protective equipment that is recommended for the delivery of care.

·      Social distancing and limited capacity in our waiting rooms.

·      COVID-19 testing for patients upon admission and prior to surgery.

·      Separate units for COVID-19 patients and strict care plans in an effort to avoid nosocomial spread.

Updated hospital visitor restrictions

Based on the latest guidance from the California Department of Public Health and employee feedback, the visitation policy for LLU Medical Center, East Campus and Surgical Hospital (non-COVID units) has been revised according to the following: 

  • Visitors must enter and be screened at the main hospital entrances only.
  • Two screened visitors are allowed per day.
  • Only one visitor is allowed at a time in the patient room.
  • Visits are limited to 30 minutes
  • Visiting hours are between 8 a.m. and 8 p.m.
  • Screened visitors will be identified with a dated sticker.
  • Visitors must be at least 18 years old.
  • Masks are to be worn the entire time they are in the hospital. Visitors may wear their own masks or receive a new one at the screening point.
  • One visitor may accompany a patient for outpatient testing or surgery and may need to wait in the lobby.
  • End of life: one visitor is allowed to be present with the patient for an extended time.
  • Physical, intellectual, and/or developmental disability and patients with cognitive impairments: one support person is allowed to be present with the patient when medically necessary. 
  • Any humanitarian exceptions will be routed to the Chief of Staff or their designee. This would include situations such as more than one visitor at a time, COVID units, or out of the designated hours.

Only one approved visitor per patient is allowed at the Children’s Hospital, and no visitors are allowed at Loma Linda University Medical Center - Murrieta.

Outside food delivery to individuals or units in the hospital is still prohibited.

In addition, no visitors are allowed for patients under investigation for COVID-19 or patients who test positive for COVID-19 at any time. We will make every effort to connect the patients with their family/caregiver virtually when possible.

Urgent Care

Loma Linda University Health’s Advanced Urgent Care service, located at East Campus, will reopen on June 15. The Advanced Urgent Care has been closed as part of the organization’s response to COVID-19. 

Business hours are 6 a.m. to 9 p.m. seven days a week and will expand as patient volume grows.

Staff will perform COVID-19 screening procedures on patients and visitors. However, please note that testing for COVID-19 will not be available at this location.

The Redlands Blvd. Urgent Care center continues to serve patients. Hours of operation are Monday through Friday from 8 a.m. to 7 p.m., and weekends from 8 a.m. to 3 p.m.

Virtual Care Options

In order to continue to provide access to our primary care providers and specialists, we have enhanced virtual care strategies across our campus. We are currently utilizing telephone and video visits that patients can schedule directly through the MyChart application or by calling their provider. For more information on MyChart and our virtual care options, please visit lluh.org/mychart.

We have learned a lot during this time, and we are continuing to adjust as needed. We are committed more than ever to meet the healthcare needs of our community and appreciate the continued support and patience as we navigate this ever-evolving situation.

Clinics

All clinics are open and ready to serve patients. We are encouraging video visits through MyChart; however, we know and understand that some conditions require an in-person appointment. The clinics are available for in-person visits based upon the condition and needs of each individual patient, and will decide how many in-person visits they can accommodate to maintain social distancing.

Urgent Care and Emergency Department

If a member of the community is experiencing something that needs to be addressed urgently, we are here and can provide safe care during these unprecedented times. It is vital for community members to remember not to be complacent in their health or hold back during the COVID-19 era.

The Medical Center and Children’s Hospital Emergency Departments remain open and ready to take care of patients. Loma Linda University Health Faculty Medical Clinics – Redlands Blvd Urgent Care also remains open; however, the Advanced Urgent Care is closed until further notice.

For more information on what Loma Linda University Health is doing to recover from these unprecedented times, visit lluh.org/coronavirus.